Shipping Policy
At Oasis of Decants, we process and ship orders within 2-3 business days, excluding holidays and peak seasons.
Weekend Orders: Orders placed on Saturdays or Sundays will be processed starting the following Monday.
International Shipping: We ship globally from Portugal. Please note that delivery times may vary depending on your location.
Damaged or Broken Items
If your item arrives damaged or broken, contact us at geral@oasisofdecants.com with clear proof (e.g., photos or videos). We will issue a full refund or provide a replacement.
Cancellation Policy
To cancel an order, email us at geral@oasisofdecants.com before the order is dispatched from our fulfillment center.
Lost or Stolen Packages
If your package is marked as delivered but cannot be found:
Check your mailbox and surrounding areas.
Contact your carrier with your tracking number for assistance.
Please note, Oasis of Decants is not responsible for lost or stolen packages once they have been handed over to the carrier.